Change the sys_popup view on HR Case form

jrusso
Tera Expert

I would like to change the sys_popup view of the user information on our HR Case forms.  Currently, it points to the HR Profile view.  Can I change this to point to the sys_user view?  I understand how to configure sys_popup view, but I want the HR Case to point to the sys_user table, not the HR Profile table.  

1 ACCEPTED SOLUTION

Markus Nilsson
Tera Guru
Tera Guru

Hi,

If you right click on e.g the Subject person field -> Configure Dictionary you will see this attribute:

readonly_clickthrough=true,ref_contributions=sn_hr_core_show_hr_profile

 

If you remove the ref_contributions=snhr_core_show_hr_profile then the info macro will show the user table instead of the hr profile.

 

 

find_real_file.png

 

find_real_file.png

Best regards,
Markus Nilsson
+46709389974

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

which field you are referring?

check the dictionary entry for that

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Markus Nilsson
Tera Guru
Tera Guru

Hi,

If you right click on e.g the Subject person field -> Configure Dictionary you will see this attribute:

readonly_clickthrough=true,ref_contributions=sn_hr_core_show_hr_profile

 

If you remove the ref_contributions=snhr_core_show_hr_profile then the info macro will show the user table instead of the hr profile.

 

 

find_real_file.png

 

find_real_file.png

Best regards,
Markus Nilsson
+46709389974

Thanks.  I can see the attributes, but does this mean i would have to make this change on each user field, or is there a more global approach to change this for all user fields?

Hi,

yes for each dictionary entry you need to do this individually

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader