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01-27-2022 12:40 PM
I would like to change the sys_popup view of the user information on our HR Case forms. Currently, it points to the HR Profile view. Can I change this to point to the sys_user view? I understand how to configure sys_popup view, but I want the HR Case to point to the sys_user table, not the HR Profile table.
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01-27-2022 11:49 PM
Hi,
If you right click on e.g the Subject person field -> Configure Dictionary you will see this attribute:
readonly_clickthrough=true,ref_contributions=sn_hr_core_show_hr_profile
If you remove the ref_contributions=snhr_core_show_hr_profile then the info macro will show the user table instead of the hr profile.
Markus Nilsson
+46709389974
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01-27-2022 08:40 PM
Hi,
which field you are referring?
check the dictionary entry for that
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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01-27-2022 11:49 PM
Hi,
If you right click on e.g the Subject person field -> Configure Dictionary you will see this attribute:
readonly_clickthrough=true,ref_contributions=sn_hr_core_show_hr_profile
If you remove the ref_contributions=snhr_core_show_hr_profile then the info macro will show the user table instead of the hr profile.
Markus Nilsson
+46709389974
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01-28-2022 02:06 PM
Thanks. I can see the attributes, but does this mean i would have to make this change on each user field, or is there a more global approach to change this for all user fields?
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01-28-2022 11:19 PM
Hi,
yes for each dictionary entry you need to do this individually
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader