Close child cases when parent is closed

[Deepika28]

In HR case, when parent case state is changed to closed complete, if any of the child cases are not closed, then error/info message has to show up saying child cases are not closed. 

This has to happen without scripting. Any suggestions on this? 

[Himanshu Dubey]

Hi Deepika,

When all the child are closed then only we can close the parent this is the OOB behavior of Service now and its not recommended to change the OOB behavior if you still want to change that there is business rule which working behind that you have to modify that BR. 

Please mark correct and Helpful if it helps

Thanks & Regards

Himanshu Dubey

[Deepika28]

Can i write a business rule without changing the OOB BR, and without using any large amount of script? Like using only conditions and actions, as i need only a message that is displayed when case is closed.

[Dhananjay Pawar]

Hi,

Yes you can write your own BR and can show custom massages in it.

Thanks,

Dhananjay.

[Deepika28]

But what are the conditions. State is closed complete AND? 

Since there might be multiple childs, how do I add conditions?