COE policy not working
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-17-2024 09:54 AM
I am trying to restrict a specific service in Workforce Admin case to a group of users. I have read and write set up. When I impersonate a user in the allowed group they cannot see the cases. Any idea how to fix?
Also I have a blanket policy to allow access to all services in all COE to an admin group. Could this be potentially obstructing it?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-17-2024 08:44 PM
@samadam If your instance is on Vancouver/Washington release then you can use the access analyser to check which ACL/Query BR is preventing access to the HR Cases. For more information please refer to https://docs.servicenow.com/bundle/vancouver-platform-security/page/integrate/identity/concept/acces...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-17-2024 09:48 PM