COE policy not working

samadam
Kilo Sage

‎05-17-2024 09:54 AM

I am trying to restrict a specific service in Workforce Admin case to a group of users. I have read and write set up. When I impersonate a user in the allowed group they cannot see the cases. Any idea how to fix?

Also I have a blanket policy to allow access to all services in all COE to an admin group. Could this be potentially obstructing it?

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Sandeep Rajput
Tera Patron
Tera Patron

‎05-17-2024 08:44 PM

@samadam If your instance is on Vancouver/Washington release then you can use the access analyser to check which ACL/Query BR is preventing access to the HR Cases. For more information please refer to https://docs.servicenow.com/bundle/vancouver-platform-security/page/integrate/identity/concept/acces...

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