Configure Virtual agent

[sonali9]

Hi, I need help regarding virtual agent, I am trying to set up some topics & topic blicks for HR portal but i want those topic should not be visible on another portal, please let me know how to set up topics & topic blocks for portal specific so that it will not visible on another portal, also some ootb hr topic blocks are not working on agent chat (create hr case), once i am selecting it, chat response is thankyou for contacting support chat, it should ask for details and create hr case.

[Rob Sestito]

Hey @sonali9 -

You should be able to do this by going to the topic properties, under Who can access this topic, and adding in script to the Context:

(function execute() {

    if(vaContext.portal == 'esc'){
        return true;
    }else {
        return false;
    }
})()

Or, whichever portal URL suffix you are using, based on your portal configuration:

Here is a SN Doc showing this exactly: How to restrict the topic for a specific portal 

Give this a try and see if it works for you.

Cheers,

-Rob

[sonali9]

@Rob Sestito I have tried exactly same but not working, after applying changes topic is not visible on both portals

[Rob Sestito]

Interesting you say that, mine now keeps going back and forth with showing up and not showing up. I thought it was just my PDI being dumb... I am going to keep researching this.

I also saw this post (Display topic based on portal that users found helpful and have a correct answer.