HR Case States
Hello All, How could we view as what are the next state or is there any link which provides documentation of Case States?
Forum Posts
Resolved! Favorites in agent workspace
Is there a way to add and access Favorites within the agent workspace? Thanks!
Resolved! Additional comments(customer visible) on HR case form
Hi, Is anyone aware of how to edit or update the script or a way to change the setting for Additional comments(customer visible) in Additional comments field in HR case form. I am trying to change the script since the name of the HR Service is repeti...
Resolved! How to enable the Standard Ticket Page on the ESC Portal for HR Cases?
We would like to evaluate and test the Standard Ticket Page on our ESC Portal. Our Test environment has been upgraded to Paris. The Service Portal - Service Catalog v2 plugin has been enabled. However, when I click on a HR Case from the my_requests ...
Resolved! Can I report on when an HR Case is assigned?
Hey SN Comm! I am looking to see if I can create a report on the HR Case Table - specifically, I need to know if I can do the following: How many Cases were assigned out in the day (today), by rep So, the report needs to show cases that were assigned...
Resolved! How to calculate metrics time from start to till closure on HR Case
How to calculate metrics time from start to till closure on HR Case. We need to calculate the Average Time to Close for our HRCs, and this should be based on the duration the case is in the state from creation of case to till closure of case
Resolved! COE list is not being displayed complete
Hi The COE list is displaying only one of my COE configured, I've already checked 'COE configuration' and they are set as true. If I'm creating the case as admin I'm able to see the complete list. As Admin As HR user
Resolved! Change drop down in Transfer Case UI Action
We like the new Transfer Case option to reclassify a case by choosing, "Transfer with existing case number" and feel this will be very helpful. The drop down to select the transfer type displays,"Transfer to a new case number" first, then you have t...
Resolved! Collect employee input
We have a requirement as part of Separation process to collect input from an HR as to whether the subject person on the HR case should be rehired or not. There is a rehire flag on HR profile. The HR do not have access to the backend they only login t...
Resolved! Fillable PDF docs and E-sign HR Task Types
I have created a PDF Document template and parsed/mapped fields to the fields within the PDF. I am now creating Activities for Onboarding and one of the Activities is for an Employee to E-Sign a pre-filled PDF. My HR Task Template sets the Task Type ...
Resolved! Hi Community, How can we add the related list field in HR case creation
Hi All, How to add the field in related list in search page .Please find the screen shot.Thanks is advance. Thanks
Employment Start Date
Can someone point me in the direction on what client script, script include or business rule is auto populating the employment start date on the HR profile for the out of the box onboarding form. I want to duplicate it for the employment end date in...
Resolved! I am creating a record producer for an HR Service ,should I create in HR Core or HR Portal scope.
I am creating a record producer for an HR Service ,should I create in HR Core or HR Portal scope.
How to attach HR Document Template to HR task
Hello All, Need help with this requirement. I have an activity as "offer letter "in "pre-hire".So I have created HR document Templated for dynamic offer letter so that any person who is onboarding that person name should automatically comes in offer ...
Resolved! Servicenow HR Application advantages over workday
I donot know if this a right place for this types of question or not..I want to know the advantaged or disadvantages of Servicenow HR application over workday
