Hi Team,Does anyone know how variables are displayed on HR case operational now? I am migrating my record producers from the global scope to the new HR scope, when I create the recod from the record prodcuer none of the variables tranfer over. When I...
I have also tried creating cross scope privileges to read and write from source application to target app in my instance and it still does not work. Any idea about this ?
Is there anyone who configured the Successfactors integration through the SAP CPI platform by using API management? Does it work? Any thoughts about using SAP CPI platform instead of a direct integration with Successfactors would be appreciated.
I am trying to understand the complete functionality of collaborators in HR case. I have the following questions and can any of you please guide me to the right document or let me know what are the answers? 1) I am in need of assigning a particular c...
Hello, I have a requirement where i need to highlight the HR case when the Opened for is VIP on the form the Name of the opened for will also be highlighted in RED in agent workspace. I have implemented it in HR case list service now native view. Th...
We are in the process of implementing Workday HCM. For some of the business processes in Workday, it has been recommended that we have cases created in ServiceNow via integration with Workday to help manage action items in the Workday Inbox needed t...
while i made changes in client role assignment rule, those are not capturing in to update setshow to make them capture
Hi All - I am trying to automatically close an HR0 Case with a particular service when all the associated HR Tasks are closed. I have tried the following After Business Rule, along with some others, but they all have the same result. (function...
Hi, Is it possible to change the font in the fillable document? The fonts are too big after the employee filled up the form. Or should it be adjusted from pdf application? Thanks.
We have two systems (Workday and ServiceNow) to manage HR app and data. Recently we have a requirement to implement HR Document, but we are facing a challenge to decide which app is best choice for HR Doc Mgmt. Can anyone provide some information?
If I use email client from the case form. And email someone who is not Opened For, Subject Person or anyone on the Watch List. Then my inbound action is unable to capture their response and set the comment with their response. I get the following err...
Hi All, We're in the process of configuring HR Agent Workspace and Agent Chat. We've found attachments that are uploaded into the chat conversation are not being transferred into the corresponding interaction record. Is it possible to have all attac...
Hey SN Comm, I have a couple of things that I want to see if they can be enhanced. For my first one, we have a UI Action that grabs the attachments from the HR Case, and posts them to the HR Task: (this is in production) GlideSysAttachment.copy(curr...
Hey SN Comm! I am trying to research, to see if the @mentions emails being sent from a Case can show the actual email being sent to the person with the activity stream...? So from an HR Case, if I were to @mention you - and the system sends you an em...
How should look like reference qualifier for User table reference field [sys_user] to filter only users with HR Profiles [sn_hr_core_profile]? This is for record producer in standard Service Portal, not in ESC (ESC does not exist).
