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Resolved! Cloud Dimensions Demo data

I recently attended the HRSD Fundamentals class. As I am revising the labs that were given in the book, I am finding it difficult to do these using the PDI. Is there a way to get the demo data for Cloud Dimensions so i can do the labs on my PDI

Dorothy by Tera Contributor
  • 2202 Views
  • 3 replies
  • 1 helpfuls

Resolved! How can we activate the disabled COE

Hi, I am trying to activate the benefits COE but it is greyed out. I also tried in my pdi as well is disabled there also. Checked below property as well but it is for table only :

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Rishabh13 by Kilo Expert
  • 2628 Views
  • 7 replies
  • 1 helpfuls

ERROR: HR Service is in valid for subject person.

Hi Everyone, While I am raise a new HR case from portal, I am getting an error message like "HR Service is in valid for subject person", I referred few of the questions here but I couldn't find the exact solution for this, Please suggest on the same....

Sanjay33 by Tera Contributor
  • 2388 Views
  • 9 replies
  • 1 helpfuls

Resolved! Checklist for HR task

Dear Experts, I have a scenario to implement an exit clearance checklist in ServiceNow HRSD. Employees and other teams like IT, Security, Employee Manager should complete the exit clearance checklist. The idea is to create an HR Case, create parallel...

gowdash by Mega Guru
  • 4850 Views
  • 4 replies
  • 0 helpfuls

COE Security rules not working

Hi All, I am trying to create a COE Access control policy to restrict visibility of talent management cases to only few groups. the issue is even a user who is not part of the groups defined in coe acl rule is able to see those cases.  1. Will COE ac...

Resolved! Variables editor for HR Task

Dear Experts, I am looking for a way to add variables editor on the HR Task, I configured the formatters in System UI, but it is not working. My requirement is like below. The user submits a record producer to create a caseHR Task 1 is created and as...

gowdash by Mega Guru
  • 2033 Views
  • 5 replies
  • 1 helpfuls

HR Profiles automatically getting created

Can anyone help how to stop the HR Profiles creating automatically in the Service Now system: Requirement : HR Profiles should be created only by admin and user_admin  I found one business rule and one client script and deactivated it but even though...

Vamsi Priya by Kilo Contributor
  • 2819 Views
  • 17 replies
  • 1 helpfuls

Resolved! Generate a PDF from a document template (HTML)

Hi all, I'm trying to generate an HR document template from a UI action using the instructions on the documentation site. The documentation states that a UI action can be used to generate the PDF. However, I can't find any real examples of where this...

Resolved! SLA Definition: To which User field is Callers Timezone pointing?

If we create a SLA Definition for HR Case for the field Timezone we can select the option "The Callers Timezone".On HR we have 3 User fields: Openedy By, Opened For, Subject Person. Whose timezone will be used on the SLA option "The callers timezone"...

Niclas by Giga Guru
  • 2014 Views
  • 5 replies
  • 6 helpfuls

Resolved! Disable creating HR CASE for external users

When clicking on "Create New Case" Opens a page and shows an option for "Skip verification for external individuals or anonymous employees" Is there a way to disable this as we do not cater to such functionality and would unnecessarily add to the com...

Pooja Singh3 by Tera Contributor
  • 1565 Views
  • 2 replies
  • 2 helpfuls