Subject Person field is not coming up
Hello, Subject Person field is not coming up on Employee Relations case form. Can anyone help me with the same.
Forum Posts
How can i "force" a lifecycle event to a next activity set for demo proposes?
How can i force the next activity set to run ? I want for example to run an activity set that called "On Leave" that is triggered by "start leave date" field This day is too far from today. Thanks in advance !
What is the difference between Knowledge-Centered Service (KCS) and Knowledge Base (KB) ?
Is Knowledge-Centered Service article different to a Knowledge Base article? When creating a article in the KCS does a KB article number get generated? When a article is created in KCS is the article published on the knowledge library ? or is the ...
Resolved! how can we add a person as a watchlist whenever he/she as tagged in comments in the workspace
Hi everyone, whenever a person is tagged in the comments in workspace is it possible to add them as a watchlist automatically...? In the attached screenshot @poornima batchu has been tagged in the comments. My requirement is when a person is tagged ...
Resolved! Granular delegation of non-task tables
We're working on configuring granular approval for all the approvals that we currently use in the system.For the most part, this goes swimmingly, but I have some trouble adding granular delegation for a non-task table. Use case When a new record is i...
Resolved! Unable to translate fields (description and value) on HR service [sn_hr_core_service].
Hi, I have created the FR translations for Hr service name, value & description field values respectively in sys_translated_text table. Only Hr service name showing the translated value when tested. Value & description field values are not getting t...
how to show reports in dashboard on weekly basis
Hi everyone, I have created a report by giving a condition Created relative After 100 days Ago . My requirement is to show cases created on last 100 days from the current date, I used the standard calendar per week. If I run the report today it is g...
Resolved! How do I set up an activity set in a lifecycle event to trigger based on a specific date?
Hi all, I'm looking to set up activity sets in a lifecycle event to trigger on a specific date. As an example, we have staff in the organisation that will apply for promotion using a HR catalog item which will then trigger the lifecycle event. For ea...
If I create a user account as part of HR onboarding, how does the creation of the AD account reconcile with the local account created in ServiceNow?
When we open an onboarding case, a new user account is created with the employee name entered. The user has the roles of sn_hr_sp.hrsp_new_hiresn_hr_core.hrsm_new_hire During onboarding, the account will be created in AD. Is there a way to ensure tha...
How to add an event to upcoming events widget in Service Portal of specific users?
Here is a scenario that there is a New Hire Onboarding LE Record Producer when submitted, creates an HR Case. When Start date and end date is entered on the native UI of this HR case, then an event of meeting between HR person and that new joiner is ...
Error committing update set
I have 3 update sets in an instance. I've moved them all to another, the final, instance. Now, I've commited the last one. When I checked the form in Agent Workspace I saw only half a form. I think it is because the rest of the form is in the other 2...
reference field value is populating undefined via field script of transform map after upgrade to SanDiego
Hello Expertise, We have a reference field 'Opened for' and we are setting this field value as null when one other field's value (field name XYZ) is null using field script of transform map. before upgrade this was working fine but our instance is u...
Resolved! Transfer HRIT case to HR Talent Management Case
We got user requirement - transfer HRIT case to other COE case like HR Talent Management Cases. How can I implement this request?
How to Disable "Type signature" from the E-signature pad
As you can see our requirement is to have Draw signature disable" type signature. Do any one know how to do this ?
Resolved! HRSD EDM - Security Policies
Hey SN community! If I configure security policies for EDM and do not associate to a specific document type, does that mean it will apply to ALL document types? If i configure a security policy, and specify a document type it will ONLY apply to that ...
