How to enable mention functionality on esc portal?
How can i add metion functionality in the ESC portal same way we have currently in UI16?
Forum Posts
How to set value to a field after a record has been opened using the g_aw.openRecord function
After a record has been opened by using the g_aw.openRecord() function how can we set values to specific fields? Any help would be appreciated. Thanks and Regards, Vasu
HR case should not closed if any HR task is open
Hi, we have an requirement where a HR case should not be closed until all the HR tasks will be completed. For which we have created a onbefore business rule whenever case state changes to Resolved state then it should be abort and show error message....
Resolved! Security (ACLs) for Archived Tables - assistance needed
Hey SN Comm Team, I am running into an issue/security restraint with archiving tables. I have created Archiving Rules for each COE/Table we have. Now that I have rules in place, I see all the Archive HR Table Applications through my filter navigator:...
Resolved! How can I adapt dashboard functionality in HR workspace?
Hi, I've a requirement to add the dashboard functionality to the HR workspace. I believe for that I have to use Dashboard viewport component in the page. But when I open HR workspace in UI Builder, all I see is a couple of landing pages with only 7 u...
HR bulk case request parent case/ status requested
Hi, I have question regarding HR bulk case request. 1.What this Create parent case is ? If tick this where parent case is created ? I found it in documents. but still not really understand https://docs.servicenow.com/bundle/rome-employee-service-m...
Resolved! How to retrieve Variables from Record Producer in Flow listening on Case Table?
In a lifecycle event, I have an activity configured with an HR Task for a user to submit a HR Service+Record Producer with a few variables. I need to automate something with the variables in a Flow. The Flow is triggered when a record updated in th...
Feedback Task Assigned To field when using Ownership Groups
Hi Community, We are hoping to open up the assigned to field in a Feedback Task so it can be reassigned to anyone in HR, who has the appropriate knowledge roles to make edits to articles. We allow all HR users to edit or create articles, they are the...
HR Task type : Collect Employee Input
Hi All, I am using HR Task type as Collect Employee Input and created employee form and survey designer for the task, I would like to map the comments provided by the assigned to person to additional comments or work notes fields on lifecycle event c...
ServiceNow to SuccessFactors OAuth Setup
SuccessFactors has notified us that we will no longer be able to use Basic Authentication for our integrations in the very near future. We currently have an integration set up to pull employee data from SuccessFactors to ServiceNow using Basic Authe...
case creation service configuration
In case creation service configuration , try to select table from the task create table. But it doesn't show any table.
Difference between gs.hasRole(‘abc ’)and gs.getUser().hasRole(‘abc’) if I want to use in acl script
Difference between gs.hasRole(‘abc ’)and gs.getUser().hasRole(‘abc’) if I want to use in acl script. Which one is better. I saw same functionality when using both ways. Please suggest.
Resolved! Hr cases visibility to a certain assignment group and vice versa
Hey all I want to restrict HR cases created for certain HR services(basically two) to a certain group and its members. The HR cases created for these two HR services should only be access or visible to one group. And also the members of the same grou...
How to disable order confirmation pop-up only for order guide ?
Hi, How to bypass order confirmation pop-up from order guide ? I am using order guide as a part of Employee Onboarding process so, If I make glide.sc.sp.twostep system properties to false then it gives me some error. Thank you.
Resolved! Resolved date of an HR Case
Hi, I would like to know if there is a way to determine the resolution time of an HR Case (state= Resolved, not the field 'closed at'), like the field 'resolved_at' on Incident. Thank you for your help.
