Configuring HR Template with Acknowledgement type of Submit Catalog item to write to HR Task table

[aguanci]

Hi All,

I'm struggling to find the documentation on this subject but we are trying to configure an HR Task with an acknowledgement type of Submit a Catalog item within a Lifecycle Event. I have configured the Catalog Item and have mapped it to the HR Template, which is mapped to the Activity within the Lifecycle Event. However, when testing I notice that my answers from the catalog item are not written to the Task. I know within the Record Producer there is a bottom portion that requires a script, the problem is the script I wrote is not working. 

Again, our goal is to take the answers from the Record Producer and write them into the existing Task. From there, we would like to be able to write the answers to the case. 

Script:

current.rich_description = u_return_plan + u_new_return_dt;

current.state = 3;  //set "Request status" of HR Task to Closed Complete

//code to populate the 'parent'  

var SP = current.assigned_to; // assigned to of the task is customer on case

var hrcRecord = new GlideRecord('sn_hr_le_case');

hrcRecord.addEncodedQuery('active=true^hr_service=80db89c0475d4650fc8f1ae8036d4357^subject_person=' + SP); //hr service = Return from leave

hrcRecord.orderByDesc("sys_created_on");

hrcRecord.query();

if (hrcRecord.next()) {

    current.parent = hrcRecord.sys_id;

    current.assigned_to = hrcRecord.subject_person;

[michaelj_sherid]

@aguanci The Submit Catalog Item creates a record where you can have the variables of that Catalog Item write to the generated records (i.e. HR Case, Request Item, etc.) when the fields are mapped to the generated case's fields (in the variable). You may want to explore the HR Task Type of "Collect Employee Input" that offers the function to write to a record as an out of the box feature. There are some caveats, one being you have to be able to uniquely identify the record to which you want to write data into.  This is use case dependent so without knowing the fine details, I recommend to explore this HR Task type to see if it can meet your use case without customization.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

[aguanci]

Hi Mike,

Thanks for the suggestion! I configured a quick survey but now run into a different issue. Do you know of a way to write the choice value to the case? As the customer I see the choice I intend for them to see but when going back to the case, the agent sees the number value attached to the choice. I understand this is a Survey so this may not be the intended functionality but is there a way to have the Value = Choice. 

[michaelj_sherid]

Hi @aguanci Yo can map this within the Employee form as seen below. Again, make sure the condition will only match one record otherwise you will not be able to push the values to the fields in the form.

[aguanci]

Yes, I have done this for the 2 fields on our Employee form but when the customer answers "Returning on expected date" the Leave specialist on the LCE Case sees the choice as "3."