copy variable editor to the cloned case

[si21]

Hi experts, we have variable editor on a HR case.

When we clone the HR case, the variable editor should be copied to the new record.

How can we achieve this.?

[si21]

Hi @Brad Bowman  , I saw your replies on similar posts. Could you please provide your insights.

[Jaspal Singh]

Hi,

I assume you are using an UI Action or so to clone the case. If so, the clone case UI Action logic you need to write a logic to create variable specific entries in the question_answer table to make it work.

[si21]

 Hi @Jaspal Singh , yes we are using UI action. Our variable editor also has the multirow variable entries.

could you provide any articles for the logic?

[Jaspal Singh]

Thread has a logic that might need a bit of updates to get it worked for your use case.