create an ACL to hide the HR tasks for that specific service
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06-01-2022 04:46 AM
I have created an ACL to restrict HR task visibility for specific groups .But still those who are not member in the Group list they still able to see the those HR tasks related hr service.
is anyone will guide me on this .
Regards,
Hema
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06-01-2022 04:56 AM
Hi,
are you sure there is no other table level READ ACL on HR Task which is allowing them the access?
Because if there are multiple table level READ ACLs and even if 1 evaluates as true; it would give the access
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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06-01-2022 05:00 AM
Check if there are any other acl which is allowing user to see the records, check parent table acl as well
Aman Kumar
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06-01-2022 05:03 AM
Hi
Your ACL configuration is perfect!!
The issue is by default whoever has "sn_hr_core.basic" role will have access to HR cases as it's a base system behavior. I believe the users who are from different group but has this role which is allowing them to view the case/task.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep

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06-06-2022 05:21 AM
The others still being able to access are most likely related to the other read ACL on this table and fields. Be careful not to restrict the access to the point the users assigned the task cannot see it. This may not ever be an issue with your service, but something to consider.