create an ACL to hide the HR tasks for that specific service

Sony7
Kilo Contributor

I have created an ACL to restrict   HR task visibility for specific groups .But still those  who are not member in the Group list they still able to see the  those HR tasks related hr service.

is anyone will guide me on this .

Regards,
Hema

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

are you sure there is no other table level READ ACL on HR Task which is allowing them the access?

Because if there are multiple table level READ ACLs and even if 1 evaluates as true; it would give the access

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Aman Kumar S
Kilo Patron

Check if there are any other acl which is allowing user to see the records, check parent table acl as well

Best Regards
Aman Kumar

Community Alums
Not applicable

Hi @Siripuram Hema ,

Your ACL configuration is perfect!!

The issue is by default whoever has "sn_hr_core.basic" role will have access to HR cases as it's a base system behavior. I believe the users who are from different group but has this role which is allowing them to view the case/task.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Susan Britt
Mega Sage
Mega Sage

The others still being able to access are most likely related to the other read ACL on this table and fields.  Be careful not to restrict the access to the point the users assigned the task cannot see it.  This may not ever be an issue with your service, but something to consider.