Creating a Print UI Function

[Rob Sestito]

Hello SN Comm,

I need some help in creating a Print Function for our HR Case Forms. Mostly for Employee Relations Cases, as they may sometimes need to print certain things from their Cases for legal/compliance groups for investigations.

I did find the following: https://community.servicenow.com/community?id=community_question&sys_id=cb5ecfeddb9cdbc01dcaf3231f961919

However, this has not worked for me when I attempt to point everything to the tables I need this to be one.

Overall I would like to follow the structure from the link I provided above. I would like to click on a UI Action based on the form I am in, bring me to a UI Page, that as another UI Action to click on, to allow me to (if possible), select from a number of fields to be printed.

Anyone able to help me out with this and or if someone else has done this and I am just unable to find it here on the Comm - to point me in the direction of it?

I greatly appreciate any help on this!

Thanks,

~Rob

[ginia dey1]

Hi Rob,

Do you want this print ui action in native UI only? or a widget in portal? because i can help you with a widget code which is in html

[Rob Sestito]

Hey there Ginia,

This is just for the native instance. We are in the works of developing our new employee portal using SNOW. But, we are not there yet.

Thank you!

~Rob

[Zach3]

Hi Ginia,

I'm curious about your portal widget code. Mind sharing? Thanks.

[Rob Sestito · Accepted solution]

First, Thanks everyone providing options/suggestions with things. I reached out to SN directly because when I would try to use the system Print Friendly Version

Even that would cut off the additional tabs of information from our HR Case forms.

From ServiceNow:

It is part of PRB1153520 has been opened with our development team to correct the issue. The problem has been corrected in our upcoming Madrid release and we are currently targeting Kingston Patch 12 for the back-port.

Our instances are on Patch 9 for Kingston - so we will look to see if they can get this to Patch 12 and have it corrected. The workaround however, from the Tabs we have - I have to take Fulfillment Instructions and move it to the end of the list like so:

Originally, this tab was the first one, and we moved it to be the second one. But, workaround in order to be able to print everything is to move it to the end. Now everything shows up using the system print friendly function:

Again, Thanks everyone that helped with this. The system printing function will be just fine for us.

~Rob