Creating HR Service Options

[alijubran]

I have looked through the documentation and cannot find any place that mentions the creation of HR Service Options. To add some context - there are the "options" you can add to an HR Service that will automate things on the HR Case like adding a manager to a watchlist or skip the Awaiting Acceptance state.

All that I have found is that these sit in a table called sn_hr_core_service_option and have a value field that looks like it calls a Script Include. That being said, I could find any script include that contained these values.

Is anyone aware of a way to create/modify these HR Case Options?

[Amy68]

Thanks Kiel - this is perfect.  I appreciate the quick response.  

[mdalimujtaba298]

Hi all, can anyone explain about case options in HR service

[michaelj_sherid]

@mdalimujtaba298 These case options allow you to consume out of the box automation for each specific HR Service without having to customize to do this. A good example is the case option of  " Automatically create draft document". When this case option is selected on the HR Service the case creation will automatically create a draft of the document as part of HR Document templates so the user can see the document that needs to be signed without intervention by the HR Agent. Most of the case options are self-evident as to what they do but here are the details from our documentation on the Case Options:

• Add Manager to Watchlist: The manager of the opened for person is added to the watchlist and receives notifications about the case.
• Agent Can Add An Approval: Allow agents the flexibility to add adhoc approvers to a case.
• Automatically Create Draft Document: Automatically place a document for HR services to the subject person on the HR Service Portal. An example is when an employee requests tuition reimbursement. An education expense agreement document is automatically sent to the employee to sign.
• Automatically Initiates Document tasks: Tasks are created for participants who are mapped to a document template. This option appears only when the Document Templates [com.snc.document_templates] plugin is installed and a document template is selected on a HR service.
• Do Not Default Subject Person: Subject Person is not defaulted from the Opened for person when a case is created.
• Skip Auto Assign: HR case is not automatically assigned to an HR group or agent using the HR template or matching rules.
  Note: Skipping auto assignment does not affect the HR templates, assignment rules, or the workflows.
• Skip Automatic User Acceptance State: Select to bypass the user acceptance state.
• User Cannot Cancel: Opened for person on HR case cannot cancel it via the Employee Center (EC) or service portal.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike