Custom Articles are updated/modified whenever 'View Article' is clicked.
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03-13-2024 02:00 AM
When the 'View Article' UI link in the knowledge form is clicked, the article is updated even though no changes have been made to the article. The 'sys_updated_on' and 'sys_updated_by' fields will be changed to the user viewing the article and the corresponding time.
This issue is happening for Custom Articles even that article is already updated in the latest version but still creating new record under related list "Article Versions".
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03-13-2024 04:18 AM
What is your definition of a 'custom' article? Does this only happen on certain articles, or on all?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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03-13-2024 05:38 AM
Yes, this issue is happening for the articles which we created.
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03-13-2024 11:38 PM
You will need to check your code and find what has been changed. Did you change the 'view article' UI action? Is there something updated (custom) when an article is viewed and is that not configured/scripted correctly so it also updates the article (like not only kb_use, but also the article itself)?
I just validated on a client instance and on my OOB one and both do not show this behavior, so something is customized in your process, causing this.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
