Description is to be added in portal under requests

poornima batchu · ‎03-25-2022

HI everyone,

I am trying add description field in the service portal under my requests along with assigned to person and short description. Could anyone provide possible ways to achieve this..?

Community Alums · ‎03-25-2022

You will have to do it on variable attribute level:

For example, to allow for entry of an address, set max_length=200, or other appropriate length.

Applicable variables: Single-line text, Wide single-line text

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

View solution in original post

Shruti · ‎03-25-2022

Hi,

HR case description contains variable summary. If you add it to My request list it would become messy if there are many variables.

Navigate Service Catalog -> My Request Filter. Open below filters

Add description to the secondary fields to display

dhruvd · ‎03-25-2022

Hi,

Did you try the "Instance Options" by Ctrl + right click on the widget? Over there you can add as many fields as you like under the option "Secondary fields"

Thanks & Regards,

Dhruv

poornima batchu · ‎03-25-2022

could you please provide the screen shot the path

poornima batchu · ‎03-25-2022

I could not able to add fields under secondary fields it is showing scripting