Description is to be added in portal under requests

[poornima batchu]

HI everyone, 

I am trying add description field in the service portal under my requests along with assigned to person and short description. Could anyone provide possible ways to achieve this..?

[poornima batchu]

hi dhruv,

Instance options is restricting but instance page editor can be accessed. It is showing only scripting part.

[Community Alums]

Hi @poornima batchu ,

If you are able to to see the script part then:

Just add the required column names in your server side code. 

var fields = $sp.getFields(gr,'assigned_to, description, short_description');

Also, you can refer to :https://community.servicenow.com/community?id=community_question&sys_id=97dd5610db89b0504819fb243996...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[poornima batchu]

thanks for the solution sandeep but as the description part is too long how can we set a character limit like 150 characters to be displayed in the portal.

[Community Alums · Accepted solution]

You will have to do it on variable attribute level:

For example, to allow for entry of an address, set max_length=200, or other appropriate length.

Applicable variables: Single-line text, Wide single-line text

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @poornima batchu ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep