Details tab configuration on portal

miro2 · ‎09-28-2023

Hi,

In the HR Service I have configured both fields as follows:

Default for opened for/approver

Default for subject person/task assigned to

In record producer in ESC I select "opened for" as logged in user (for example System admin), I see on the details tab correct fields based on "Default for opened for/approver"

However, when "opened for" person will be different (e.g. Abraham Lincoln instead of System admin), I only see on details tab "Short description".

When I impersonate that user (Abraham Lincoln), I see on details tab fields based on "Default for subject person/task assigned to".

Is this the correct process of displaying fields on the details tab on portal?
Why do I only see "Short description" and not fields like "subject person", "opened for" etc. as configured in "Default for subject person/task assigned to".

Susan Britt · ‎09-28-2023

Hi @miro2,

To confirm, you do not see the Person Row details (Opened for, Subject person, Assigned to) on the HR Case from Employee Center if you are a user (e.g., System Administrator) that is not one of those three (i.e., System Administrator is not the Opened for, Subject person, or Assigned to). Is that correct?

This person row visibility is controlled by the HRM Case Info widget OOB (set on the Standard Ticket Configuration module). The widget is calling the hr_PortalUtil script include to validate if the user is the Opened for or Subject person to display that info.

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palanikumar · ‎09-28-2023

Hi,

HR User profile is a sensitive data, even System Administrator can't access it. Check whether it is related to HR Profile record then check whether System Administrator has access to this data

Thank you,
Palani

miro2 · ‎09-28-2023

Hi @palanikumar

I have access to the HR profile as an system admin. The configuration is set somewhere, but I haven't been able to find it yet. If you know where I should look to find this configuration, it would be helpful.

palanikumar · ‎09-28-2023

Hi @miro2 ,

You need sn_hr_core.admin admin role to access HR Profile. Either grant his role to system administrator or login as HR Administrator for this testing.

You can refer below documentation for more details

https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-re...

Thank you,
Palani

Susan Britt · ‎09-28-2023

This is the correct way to configure what's shown to the different users from EC. I would confirm for HRC0001927 that Abraham Lincoln is the Opened for person also and not just the Subject person and that this case has a Description to display.