Employee Center: Record Producer: Reference Variable with no values

psypniew
Mega Guru

Hello Community,

 

    In Employee Center, with admin account, a Record Producer reference variable has 3 values:

psypniew_0-1756306911168.png

However, when I am connected with another user, the values are not displayed:

psypniew_1-1756307041738.png

The Variable is a Reference to sn_hr_core_benefit_provider table:

psypniew_2-1756307173890.png

 

Can you help me to display the values for all Users which have the snc_internal role, please ?

 

Thank and Regards

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@psypniew Could you please check if the query_range and query_match ACLs are defined on the table sn_hr_core_benefit_provider table and snc_internal role is added to it?

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6 REPLIES 6

Sandeep Rajput
Tera Patron
Tera Patron

@psypniew Could you please check if the query_range and query_match ACLs are defined on the table sn_hr_core_benefit_provider table and snc_internal role is added to it?

psypniew
Mega Guru

I found: the solution was to add a "query_range" ACL  on the sn_hr_core_benefit_provide table with snc_internal role added to it.

 

https://www.servicenow.com/community/itsm-forum/reference-variable-not-visible-in-portal-for-non-adm...