Employee Center: Record Producer: Reference Variable with no values

[psypniew]

Hello Community,

    In Employee Center, with admin account, a Record Producer reference variable has 3 values:

However, when I am connected with another user, the values are not displayed:

The Variable is a Reference to sn_hr_core_benefit_provider table:

Can you help me to display the values for all Users which have the snc_internal role, please ?

Thank and Regards

[Sandeep Rajput · Accepted solution]

@psypniew Could you please check if the query_range and query_match ACLs are defined on the table sn_hr_core_benefit_provider table and snc_internal role is added to it?

[psypniew]

I found: the solution was to add a "query_range" ACL  on the sn_hr_core_benefit_provide table with snc_internal role added to it.

https://www.servicenow.com/community/itsm-forum/reference-variable-not-visible-in-portal-for-non-adm...