Fields to display on case creation: how are they determined?

[tahnalos]

Hello

I have noticed that for the HRSD Case Creation configuration, there are three places where I can add fields to show in case creation:

1) Case Creation Configuration base record

2) Case Creation Service Configuration record

3) HR Service Name Record->HR Service Additional Information fields

What is the criteria for which fields are shown on case creation?

[Ankur Bawiskar]

@tahnalos 

share screenshots what you are referring

-> for workspace you need to configure this place to show the fields

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[tahnalos]

Where did you find this page?

On my end, you can go into HR Administration->Case Creation Configuration to see the records that I am seeing.