Hello Team, We are encountering issue related to SLA for HR Cases wherein SLA are being calculated on 24 hours slot even thou condition are defined as per Manager schedule., etc. Can anyone please Suggest us what could be the possible issues which ca...
To manage all background check procedures for new hires, I have made a custom COE with the name "Background Check." This COE will oversee document collection, internal approvals, and escalation in the event that verification is unsuccessful. I has cr...
HI, I am trying to pull data from SF to SN HR profile table.So I found out Trigger SAP SuccessFactors Integrations flow and source SAP Successfactors and I enabled HR profile schedule pull, which is using two flows "Retrieve Workers" and "Retrieve Ef...
For the Yokohama upgrade, is the HR Walk-up functionality automatically enabled or configured by default? I want to ensure HR Walk-up is inactive. What steps should I take to confirm it is not available to HR users after the upgrade?
Hey,I am looking for a soluition with hiding already existing UI Action on HR Agent Workspace without any changes applied onto OOTB UI Action.On HR Task we have OOTB buttons such as Close Complete, Close Incomplete etc.Normally when I'd like to use...
I have created a Subflow to fetch the Location data from the Workday endpoint, but it has a different structure for each record in XML. To resolve this issue , we have createda custom script, so that it will take individual records and insert them i...
Hi everyone,I'm working on a script to check if the current time is within a specific schedule (8-5 weekdays excluding holidays) and create an HR case if it’s outside the schedule. I’m using GlideSchedule with the add() method and comparing the resul...
Hi All, We have an issue where users are unable to add or remove the RITM's under a related list on demand form. ABle to see the edit option to select the specific RITM but when adding, it is not getting added. Can someone please provide your experti...
I have added Taxonomy level 1 topic banners from classic view but it was not reflecting in ESC portal. Even though if i select instance options as primary display icon and secondary display Banner it's not reflecting. Please help me on this. Regard...
Hi Everyone,I'm encountering an issue with the "Ready for Work" UI Action on the HR Task table in Workspace. The same UI Action works perfectly in the native UI, but in Workspace, clicking the button results in an "Invalid update" error.I've already ...
Once the user fills the questions in the record producer. If users selects “yes” for one of the question, then I want to auto close the case.Note:im unable to find the variables which user responded on backend.so how to validate and close it
Hi, In virtual agent chat we have requirement, the virtual agent to prompt users to select between HR and IT options from first choice question, Then, based on their choice, it should display relevant topics. When users visit our portal, the virtual ...
For few of the HR Tasks, received email with target as empty, but for few of the users it working good.The issue arises when a user replies to an email sent from a HR Task. However, when the same email is sent to another user, their reply successfull...
Hi All,1. Is it possible to configure escalation rules based on HR Services(or other field). For example: HR Tier 1 escalate to HR Tier 2 based on the HR Service2. Is it possible to define Escalation rules with multiple groups? For example ...
