I have to customize the KB article comment and Reply functionality as per below requirement:The comment box should be enabled only when the rating selected is 1 and 2, Employee should be able to access self-comments in the form of summary instead of ...
Hi,I have a requirement where we need to move all the attachments from HR case to all associated HR tasks without duplicate attachments get copied. I have tried with before/after BR [insert and update] on HR Case table but it is not working. No attac...
Is it possible to restrict access to a particular attachment record in ServiceNow so that only certain users or groups can download or view the attachment? I need a way to enforce permissions for specific attachments that differ from the default reco...
I want to show new choice in the suspend reason dialogue box which appears when I select suspend case. Out of box there are four fields User, Company, Group and Others. I want to create two new options (example not completed and not escalated) and fo...
Dear community,has one of you developed a interface (CPI, BAPI o OData) between ServiceNow and SAP HCM?
Hi Team,Can anyone help me we are sending survey notification to users when they are replying it was storing in activities section of the ticket, and it is visible to agents. That should not be the case. Any suggestions would appreciate.
Hello, I want to hide "Type your message here" input box , Post button and attachment button from portal for those tickets which are in closed complete or cancelled state.I tried it by adding code in HTML and Server side in Widget but no luck Require...
Hello If you have recently written the CIS-HR exam please share some exam tips with me and important concepts that will be covered in the exam.
We would like to display a banner in our ASC home page carousel widget that notifies an associate of an upcoming Holiday, starting 5 days before the Holiday and ending the day after the holiday. We then want this banner to re-display every year.I wa...
Here is a thing.. There is a business rule in scoped app that adds a comment when a record is updated. We need to stop this BR while we are running a scheduled script.Commonly, we use setWorkflow(false) but it is not working. I tried to create a glob...
Hi Team, In the agent chat , when we choose the 'Transfer to another agent' we are able to see the all available agents irrespective of the modules. I want to understand if there are any option where we can filter the options based on type of the use...
Hi experts,we have configured search source to display user's own HR cases on portal.But only admins are able to view the HR case results when performing a search.How can we fix this to display their own HR cases to users? TIA
I have a multiselect game name, based on the single game name user can see curriculum training for example if user select A,B,C or any combination like bcd or dce user can see the string field of curriculum how can i achieve that ? i do have a table ...
Does anyone have an idea of how to show the Display value of a variable in a report generated from a database view?.It should display the display value of the variables instead of the technical value.
Hello everyone, I have a simple request but is proving to be a little more complicated than I anticipated. I'd like to add the On Hold Reason (Other, User, etc) to the work notes but looking into the Suspend Dialog Box client script, I'm not seeing ...
