Hi All, Did anyone configured / implemented dashboard or report in PA that show average time taken to assign an hr case to an agent? Since there is no direct way to identify time stamps for assigned is filled, I would like to know if somebody has don...
I have an employee form that a manager fills out and I want the fields they complete on the form to be copied over to case record. I set up the Mappings but it is not updating the case. I set up the filter conditions on the case as HR service = Reque...
Hi,I wanted to see if anyone has an idea for the following challenge:I have a Lifecycle Events Case which has an activity with an HR task template of type HR Service. That activity is assigned to an end user who opens the HR task in EC, enters some d...
Dear Team,The integration will use IntegrationHub and the SuccessFactors Spoke to securely connect and pull data such as employee name, email, title, department, manager, and employment status. The data will be retrieved via a scheduled flow and stor...
Hello Everyone, I am working on lifecycle event onboarding for new hire. I have created lifecycle event names onboarding and add activity set to it names Prepare, Day 1, Week 1 and so on. Prepare activity set triggers immediately when the HR case is ...
We recently upgraded to New York version. When we use the transfer function, the "new" case now has a work note added automatically that says the case has been reopened by the person using the transfer function. Why is that? What's the purpose of thi...
Hi everyone, There is a related tab named "Record history" present on the HR Case form in Agent workspace for HR Case Management, I want to remove it, any help on how can this be done? Attaching screenshot for reference.Thanks in advance!
Hi!In a Lifecycle, I have an Activity Set with 5 activities.Each activity has a different audience.I need activities 2, 3, 4, and 5 to start simultaneously only after the first one be completed.I thought about using a container, but since each activi...
Hi Team.I have a question regarding the "bell" location/ functionality from a client as below.Remarks from the client:The bell is great however it’s a bit small and it might be ignored, can that bell be located in the main home screen page where we h...
Hi Experts,while implementing the Virtual agent topics using some of oob topics and cloning the others, opened a topic for hr service to give the user an ability to open hr cases from the virtual agent for this hr service. so during the nodes adding ...
Hello, I saw in the Yokohama release notes that agents would have the ability to view survey responses within an HR Task of the Collect Employee Input type. We've set this up as it would be a great feature for our org to use, but it does not seem to ...
We are looking into options to help stop the "cherry picking" of cases as they come into the queue, such as a round robin auto-assignment option. Has anyone done something that is working well for you? We prefer not to customize something if possible...
Hello State changes to Awaiting Acceptance instead of Closed Complete when I select the UI Action button Closed Complete. It appears to only affect old cases for some reason.the state below.
In HRSD, I need to have the ability to skip 'Awaiting Acceptance' when Guest is the opened_for. I cannot use the setting at the Service level to control this I've tried attacking this multiple ways and am getting nowhere.Everything I have read said ...
Hi teamCan some one please help me for below problem.. Problem I want to the text "total " in bold and red in the email body using a response template in HR Case record.When I paste above text from Microsoft word, it works perfectly, and the email di...