I am creating a Lifecycle event and there I have an activity, where the manager (opened by) has to answer to a question Yes or No. If the answer is Yes, an other activity should be triggered with specific questions.For example:Manager has to order a ...
Hello,We have a lifecycle event set up for one of the HR services. If I select the optional checkbox on the HR task, the next HR task in the lifecycle event isn't being generated.Kindly help on this...
Hi Team,I need to trigger HR activities based on field change in HR profile. Eg: Onboarding lifecycle created for employee based on Hire date and related activities got triggered.On whenever some of the fields like country/Company code changes in HR...
Hello, we're exploring changing the HR Case transferring functionality in terms of the state change once a case transfers. We're finding some users confused by the "cancelled" state when really their case is just being transferred to another COE. I'm...
Hi All,Please guide on the 2 below queries regarding KB Article and HR Catalog. I am exploring them so want to know if I am missing on something or not aware of few features. 1. KB Article query:I want to check on KB Article I see only copy and paste...
How to add different fields of subject person in the new HR agent workspace, currently it is showing only few fields in the workspace, please see the attached & advise.
Hello, We are working on a law firm where one business unit does see the other, such as Incident, Problem, reports etc...We proposed ACL, how can ACL be designed to regulate business units -specific or Persona-Specific views on both Platform and the ...
In my ServiceNow instance, the AI search suggestion feature within the HR Portal is not functioning as expected. Although when I enter the KB article number it is returning the article but for search is not. I have reviewed all relevant documentation...
Hi all, In HR Agent Workspace, response templates are only showing 10 options. If I search for other response template created that is not showing on the cards by default it shows but how can I increase the size from 10 to 15 for example? Thank you.
Hi, I am learning OOTB onboarding lifecycle configuration.Do you know where is the logic to create user during submitting new hire onbording case?
Within the creation of a knowledge article, we utilize a lot of bullet lists that are published for employees on our ECP portal. Once published, the bullets are stuck in a property style of "inside" (see below #1). We know we can change this inside t...
Have a question on ServiceNow HRSD IVR (Interactive Voice Response).ServiceNow Voice for HR Service Delivery whether can work independently without installing ServiceNow Voice for ITSM or ServiceNow Voice for CSM ?
We have written one script include in global scope and calling it in Reference qualifier of Human resource:core scope.We have one field referencing to user table in which we have reference qualifier to advanced from that we are calling script include...
Hey Team, I would like to create an app that will trigger Tasks for HR Agents on monthly basis automatically to do remind them about some repetitive tasks (like: create a report, do some review etc.). I have created some really basic flow and founda...
I have a HTML type of variable on record producer, when I input some data in it by selecting bullets like below 1. ABC2. DEFAnd then once submitted it's not showing entered data as is instead it's showing 1.2. ABC3.4. DEFHow can this be resolved?
