In the old HR workspace, the Org Information was part of its OOB configuration, but in the new HR Agent Workspace it's a component that you had to create yourself. Detailed below are the steps on how this can be accomplished. 1. Update the hr_atAGlan...
Hello Friends,Looking for some solutions like how we can add a custom dashboard into Agent Workspace for HRSD and What type of permissions and licenses are required for Agent Workspace.Thanks
In the HR Agent Workspace, I want to add an Employee Documents section similar to the one shown in the screenshot (with options like All Documents, Disciplinary Notices & Documents, Employee Verifications, etc.). I’ve tried adding it, but it hasn't w...
Please let me know how we can perform e-signature between Adobe Sign and servicenow.Kindly let me know the plugins required and the installation guidelines.
Dear Community Members, Looking for some inputs to set SLA definitions as per below requirements: Whenever an HR case is transferred to new HR service, the existing case gets cancelled and new case with new HR service is created, along with that, SLA...
Hi everyone, I hope you are doing well. I wanted to customize a little bit the case creation page on HR Agent Workspace and I wanted to add a UI action (a button) there. It there any way to do so in UI builder or what is the other approach? Thank y...
HiI am starting to research the use of the Summary Report for Employee Relations cases. I understand I need to configure the document template to pull in the required information from the ER case. It was not clear whether I could include details or...
Below is the screenshot of the error message which I am receiving while accessing the request. Please assist!
The sys ID is already added in the resource configuration condition. The article I want to display does appear in the HR case form — I want that same article to be shown in the Workspace based on the short description in Agent Assist. In the Search C...
Hello Team, I was going through Journey Accelerator Plan Configuration in "Employee Journey Management" Module in HRSD.Now, in the task templates for Journey Accelerator plan configuration, I found this "Relative Due Date Trigger" I am unable to un...
I'm working with HR cases in ServiceNow and I want to restrict access so that users can only view HR cases assigned to their own assignment group. What's the best way to configure this access control? if they search another group case number they won...
I have created a business rule that uses the insert and update actions to copy attachments from an HR Task to an HR Case. However, I am still encountering issues with duplicate attachments being copied. Additionally, attachments are only being copie...
Hello,We recently installed Anonymous Report Center and are trying to build out the OOTB record producer and Hr service. I am having trouble finding the correct role to assign my HR agents so they can see the cases that are created from the ARC - wh...
I am aware of the Standard Ticket Configuration for Employee Center and have configured this for my tickets in ESC. However, there is one thing that I cannot change: We want to change what's in the red box to contain custom information. Right now, ...
When Direct Deposit Case is completed, Trigger a New Case of “Payroll Unlocking”PushEnquiry Type= Job Changes (Contractual Changes)If Effective Immediately = NoEffective Date = Effective Date from Direct DepositIf Effective Immediately = YesEffective...
