Force / Refresh Lifecycle Activity Sets

[JulianLemcke]

Hello together,

I wanted to reach out to my fellow HR experts as I'm looking for a way to force the "Lifecycle Event Case's Activities" within an HR Case. I do remember that I've seen something in the past where this has been done via an UI Action on the HR Case.

I'm well aware that the general goal is to "wait for the evauluation" time but sometimes it does make sense to force the check (i.e. to testing) or if it some activities are urgent.

The direct ask: I would like to refresh the evaluation of all HR Lifecycle Activity Sets within any given HR Case.

Cheers,

Julian

[michaelj_sherid · Accepted solution]

@JulianLemcke as of the SanDiego release we introduced the ability to do this in real time. Here is the link to the ServiceNow product documentation. A few key items is that you need to have HRSD Enterprise. This is a great feature that other customers have used to solve the issue with waiting for the evaluation interval. As a reminder, it is best practice to NOT lower the evaluation interval, but to use this new feature introduced to meet the "real time triggering" use cases.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

[JulianLemcke]

@michaelj_sherid : I've figured it out, it is the workflow maximum activity amount:

Thanks for all of your help!