Global Search Filters in HR Agent Workspace

[lawrencemgann]

Good afternoon,

When searching in HR Agent Workspace, a filter is being applied to only show ACTIVE cases.  I've checked Search Application Configuration and Search Source Filter, but can't seem to find the table/setting which is applying this filter.

Does anyone have any experience or guidance on where to modify this behavior?

[John Zhang1 · Accepted solution]

You need to change the HR case filter condition in Search Source record of HR Workspace.  Please see default filter blow: 

[lawrencemgann]

Perfect, thank you so much!