How can an HR Admin or Content writer limit which employees will see content on the Employee?

[Irene Barranco]

Hi,

How can an HR Admin or Content writer limit which employees will see content on the Employee? Client roles automatically limit what is visible to employees or using User criteria?

Thanks

Best regards

[John Zhang1]

HR Admin or Content writer can define HR criteria, which 

defines the audience for HR content, services, or cases. You can make information available to or create an HR case for specific groups, individuals, or to all employees using HR criteria.

More information for your reference

HR criteria

https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/task/t_HR...

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/concept/use...

Please mark useful if you like my answer 

[Susan Britt · Accepted solution]

It depends on what type of content you are referring to in how it is secured. 

• Catalog items and knowledge articles, you'd use User Criteria.  
• Quick Links in Employee Center - User Criteria
• Content Publishing content (e.g., Events, Videos, Banner) - Audiences
• Topics - will depend on what mapped content (e.g., catalog item, knowledge articles, quick links) are mapped to it that the user has access to
• Fields/sections on a request from "My Requests" menu - configured on the Standard Ticket Configuration
• Fields on to-dos from "My Tasks" menu - configured in To-dos Configuration
• HR Services - HR Criteria (e.g., you can only create an HR Case for Benefits Enrollment for full-time US employees).

HR and User Criteria can be created based on the client roles, if that's appropriate for your needs.  I always recommend where possible to create the HR Criteria first for the need.  From HR Criteria, use the link to automatically create the User Criteria. Then where you can, create the same Audience criteria.  This will allow you to have the same options available for whatever you may  need to secure.

Then there are access control lists that determine who can read/update field level access on tables (e.g., read/write access on the "Priority" field on an HR Case). 

[Irene Barranco]

Hi,

Firstly, I really appreciate your help.

User criteria defines the quick links in Employee Center but the Client Roles also define the access within the application. So, what defines an employee's access to the HR Service Portal/ Employee Center? User criteria or client roles? How can an HR Admin or Content Writer limit which employees will see content the Employee Center? Client roles automatically limit what is visible to employees or using user criteria?

Thank you

Bets regards,

Irene

[Community Alums]

Hi @Irene Barranco  ,

If you are looking for Accessing the Employee center itself then , the users just need to be an active user in your system. They don't need any special roles to use the portal.

If they will be working within the portal, then yes, they may need certain roles. But any active normal employee will have access to the portal, as long as their account in SN backend is active.

Client roles define access within the application. ServiceNow provides these roles and modifying them is not recommended. These roles can be added to other roles or groups. There are two groups:

• HR fulfillment support: sn_core_hrsm
• HR Service Portal: sn_core_hrsp

Also, Refer to this doc as well to understand Client roles : https://docs.servicenow.com/en-US/bundle/sandiego-employee-service-management/page/product/human-res...