The scenario is: Create a new case with Abraham Lincoln as the opened_for and subject_person.The case gets assigned to the user who opened the case (assigned_to). After the case is created, the assigned_to user updates the opened_for field to someone...
Hi all, I have a requirement to auto-populate a field (Field: X Name, u_x_name) by concatenating a few values in a HR Onboarding Case table (extended from HR Case table) when the Remote User (remote_user) field = Yes and a specific Lifecycle Activity...
I need to apply ACL for employee name field in "sn_hr_ef_employee_document_upload" but somehow I am not able see it or table is not existing in instance.
Hi All,I want to notify the agents that a priority ticket has come , instead of email notification going we want something else like the bell icon , I want to know how to set the notification. please give me example how to do it . Please let me know ...
Hello All, I am reaching out here to see if anybody out there has implemented additional functionality with Granular Delegates plugin. We are currently evolving our delegation process to restrict approvals and task assignments on certain types of acc...
I'm working with Journeys and am testing the ability managers to create task templates. On the task template form, here is a share with field, but I can't find where the values entered here get stored. Any ideas?
Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...
Is anyone else having this issue? Post Xanadu upgrade, the notification "HR Case: Accept/Reject Completion" is firing twice on case closure: once on the COE table (e.g., sn_hr_core_case_operations) and once on the core HR table (sn_hr_core_case).We ...
Hi,When I open a new ticket, a message appears (as shown in the attached screenshot) and then disappears after a few seconds. Is it possible to keep this message displayed until it is manually dismissed by clicking an 'X' button, for example?I would ...
Hello, I need to change the format of a specific date field on an HR case form from short (MM/DD/YYYY) to long (MMM DD, YYYY).For instance, 03/28/2108 should be March 28, 2018. I need to change the date format only for a single field and not across t...
In a lifecycle event, we have an activity configured as an HR Task for user to submit a HR Service+Record Producer with 1 question. We just received a request from HR that if this task is not completed within 4 days, we need to auto close this task ...
Dear All, Need to help in below, Would like to move the existing attachments uploaded in Employee Document (sn_hr_ef_employee_document) table to sys_attachment table using script. Please suggest me on this. Thank you Regards,Kirankumar
Where it is Configured Compose activities and comments tab in particular coe can visible in HR agent Workspace.
When you re-publish the latest version of knowledge article, the older versions state changes to retired or outdated?
We have created an author instruction guide for creating response templates but were wondering if anyone put together a complete structure around creating and using these templates on a regional and global scale? We are now working on standardizing m...