HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Tracking Actual Time Spent Working Cases in HR Agent Workspace

Hello! I am looking to see if anyone has configured a solution to a request I am trying to solve for. I am looking to report on the average time that our HR Operations assignment group takes to work as a case before it is closed. I am familiar with m...

Alex Berlin by Tera Contributor
  • 777 Views
  • 2 replies
  • 1 helpfuls

Details About sn_hr_core.hrsm_new_hire

Hello All,I'm new to ServiceNow HRSD and its roles,I am going through some requirement and it includes the new hire role sn_hr_core.hrsm_new_hirehere are the details regarding the requirementso whenever the new hire process is activated, it triggered...

Resolved! Scripting gliderecords

Hi All,I have a custom table and there are two fields called code and name . There are duplicate entries in the table. Under code there are 3 records . I ran  a glide aggregate and got the records and using gliderecord i need to update the active as ...

kali by Tera Contributor
  • 407 Views
  • 2 replies
  • 0 helpfuls

Resolved! Employee center topic's header text color is not same

 I have topic header color issue.As you can see below in the main menu topic name's color are same (white). But if I open the each topic (software and It for it) their header text colors are different (software = white, IT ofr IT = black). I want to ...

BatyrbekAlymku_2-1718349743628.png BatyrbekAlymku_0-1718349611136.png BatyrbekAlymku_1-1718349685200.png

Resolved! "sn_hr_core.hrsm_employee" Role

Hi, When  "sn_hr_core.hrsm_employee"  role gets added to an employee? What is the rule/script that controls adding this role?   Thanks

Restrict HR Cases visibility based on group type

Hi everyone, I have a group for example called HR Admin Team that has the human_resources type on it. That group type ensures that users on that group can see every HR Case.Then I created a group called HR Admin Restricted, that has a custom type cal...

rafas_2703 by Tera Guru
  • 973 Views
  • 2 replies
  • 1 helpfuls

Resolved! how to restrict HR cases based on Case assignment group?

Hi All,  my requirement is to show the HR cases to the agents which belongs to Case assignment group. scenario: HRC1233562 is assigned to "Xyz" group. HRC2324342 is assigned to "Qwerty" group. HRC8954854 is assigned to "Test" group. HRC1233562 should...

can variables be used to trigger or use them in workflows

I have variables on a record producer, I am trying to see if I have to create fields on the table in order to use them in the work flow or reports. This is a choice list with 80 values so wondering what would be a best approach to handle this.

samadam by Kilo Sage
  • 253 Views
  • 2 replies
  • 0 helpfuls

Resolved! Compose Email - Paste & Identify Multiple Recipients

Hi Community,  In HR Agent Workspace, the Compose Email functionality isn't allowing users to copy and paste a list of multiple email addresses into the "To" field. It requires entering them in one at a time. Is there a way to be able to paste a list...

find_real_file.png
Becky T_ by Tera Contributor
  • 1846 Views
  • 4 replies
  • 1 helpfuls

Evaluation Interval and Activity Containers

Dear community, I am implementing a lifecycle event using activity containers to add conditions between activities. I noticed that when I add activities with a different order in the activity container, after an activity is completed, it takes a few ...

Lorenzo8 by Mega Guru
  • 790 Views
  • 2 replies
  • 0 helpfuls

Resolved! HR COE security policy VS ACL

Hello Folks, I have a scenario where an HR case HRC121 is created on "sn_hr_core_case_benefits" table and the case is assigned to "US Benefits" and i have another group "IND Benefits".Now members from "IND Benefits" should not have read access or vis...