how the watchlist person can able to see my requests

[poornima batchu]

Hi everyone,

Is there a possible way the watchlist person can able to see my requests in portal page..?

[Community Alums · Accepted solution]

Hi @poornima batchu ,

You will have to create an additional "read" ACL for the respective/required table with condition such as:

"watchlist" "contains" "javascript:gs.getUserID();"

Then, if you'd like for watchlist users to also add a comment, you can consider create a "write" ACL for the required table and "comments" field with the same condition as above.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @poornima batchu ,

If you are good with the answer and nothing else is required as part of this question. Please close the thread by marking the answer as correct.

Thanks,

Sandeep

[Susan Britt]

H Poornima,

To view them in portal, assuming you are using Employee Service Center or Employee Center, you can update the To-dos Configuration to allow the cases to under To-dos/My Tasks.  You would update the filter conditions on the appropriate tables to allow the Watch List  (i.e., Watch List is dynamic me).  You may want to give the Watch List users a different view than the Assigned to, so that can be accomplished with separate to-do configuration.

The access on the cases so the watch list can actually view the cases, as @Sandeep Dutta mentioned, security will need to be updated.  OOB, the watch list only get the comments notifications, but not actually see the case unless they are part of HR groups, Opened By or Opened For.  You can create new read (and write if desired) ACL, as the easiest method.  However, if you are already following best practices and using the COE security configuration to control this read/write access, I would recommend doing the watch list here also for consistency and ease in troubleshooting access later.