How to add a new case status

[choward]

Hi, 

I'd like to add a new case status titled "Duplicate case" in order to capture when duplicated cases are arriving. How can I configure this new status?

Thank you. 

[Ankur Bawiskar]

@choward 

you can add a new choice value to the state field for Case table but how will you determine if case is duplicate?

will agent do the activity?

[choward]

Hi @Ankur Bawiskar the agent will complete this activity and decide if the case is a duplicate. 

[Ankur Bawiskar]

@choward 

simply add a new choice value then for the state field and for case table

[choward]

Thanks for confirming, do you have a guide on how to do this?