How to conditionally route activities within an HR service

zachp1
Kilo Contributor

I'm trying to create an activity in a lifecycle event that will let HR Approve a document or make edits to the document and upload a new version of the document.  Then the employee will be able to sign the document/or at least be able to upload a signed version.

I'm having trouble being able to conditionally route activities within an HR service. Any help would be appreciated.

6 REPLIES 6

zachp1
Kilo Contributor

I also see workflow, as an option for fulfillment type of an HR service. However, the box to select a workflow remains read only when workflow fulfillment type is selected.

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

You can use HR Criteria to look at the previous tasks. You have to have a unique identifier in order to have the correct task used in the HR Criteria. For example, I may have a task that is to be sparked when the Legal review task is complete. I an create HR Criteria to use the Summary of the Legal review task and the Assigned to is the same as USER. This is a possibility if you are looking for ways to do this OOtB. I used the Summary as an example, but I would use more of a static identifier in conjunction with the USER.