How to count number of users and their clicks when they select tiles under particular HR service ?

[Anu santhoshi]

Brief description :

How to check for the number of users who have used tiles and how many times they have clicked those tiles under particular HR Service.

[Taranjeet Singh]

Hi @Anu santhoshi ,

May be you would like to explore some data under 'sp_log' table.

Every time any user uses clicks on different elements on any portal, logs are created under this table. 

Like when I clicked on '401(k) Plan Enrollment Inquiry' tile under ESC portal, attached records are generated in logs.

you can explore different highlighted values and may be come up with reports you are looking for.

Taranjeet

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Taranjeet Singh]

This table even has 'Portal' field 

Taranjeet

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Anu santhoshi]

Hi @Taranjeet Singh , I have already tried this way , Is there any other ways to get count for clicks

[Robert Butt]

Hi Anu,

I would agree that the raw data can probably be mined from the sp_log table. That story may be quite difficult to create.

Have you looked into the User Experience Analytics store application? It provides dashboard views for service portal usage. User Experience Analytics

The navigation paths may provide an interactive tool to help provide insight on usage. User Experience Analytics - Navigation Paths

Hope this helps!

Robert