How to know HR cases REJECT Acceptance by users

[akhila13]

How to know HR cases REJECT Acceptance by users

[Pardhu Guduru]

HiAkhilaev,

May i know how your giving option to the user to mark it as "acceptance reject" ? if your doing this bu your customization then better to have an custom email notification which can be trigger by an event from the script which you have used to mark that HR case state to "in progress ".

regards,

Pardhu

[nehagupta]

I was able to achieve this requirement by doing the following changes.

1. Created a new choice field "User Resolution Acceptance" with values of "Resolution Accepted" and "Resolution Rejected". 

2. Notify the user with "Accept/Reject" Emails with Accept/Reject links.

3. Update "User Resolution Acceptance" field in the inbound action processing the reply mails when user clicks on Accept/Reject link to send an email.

[Nilesh Wahule]

Hi Akhila,

I had the same requirement few days back, I couldn't find the exact solution by ServiceNow. However we wanted that for the reporting purpose so we found a work around solution for this.

You can have one flag variable in backend which will be hidden and business rule will set it...

When to apply---- Before/after update 

condition --- State changes form "Awaiting acceptance" AND state changes to "In progress"

set Flag to true,

based on this you will come to know how many cases resolution is rejected by the Users.

Let me know if any questions.

Please mark my answer correct/helpful if this helps.

Nilesh Wahule

[Nilesh Wahule]

Hi Akhila, 
Does given solution answers your question, if no Please let me the issue,
If Yes, Please mark answer as correct !!

kudos!!😊