How to modify text in esc portal in servicenow for open chat window

[vivek72]

Hi,

We are using esc portal, and got a requirement to update text which appear on hover of chat icon i.e "Open Chat Window"

Please let me know if anyone know how to achieve this.

Thanks,

Vivek 

[Robbie · Accepted solution]

Hi @vivek72,

This is easily achieved.

What you need to do is create a new 'Message' (sys_ui_message) table.... You can't update the existing one, so this will override it.

Simply type 'Messages' in the Navigation menu and go to the bottom and select the 'Messages' option under 'System UI'.

Then, create a new Message with 3 fields completed as below - Obviously change the hover over text as you require.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

Messages ('sys_ui_message') table:

ESC Homepage demonstrating the change works... please note, you'll have to refresh the page initially:

[vivek72]

Thank you so much @Robbie for your help here, this worked !!