How to reopen resolved Hr cases i.e to change state from 'resolved' to 'work in progress'

namitakharade
Kilo Contributor

I am trying to change reopen HR case by inbound action i.e to change state from 'resolved' to 'work in progress'

I am able to change the state from suspended to 'work in progress' by using same inbound action

For changeing the state from Resolved to work in progress, it is skipping the inbound action

Is there ACL's related to this?

6 REPLIES 6

OK I fixed the the above error.  I am guessing that it was an issue with a missing div Class.

I can now add a comment in the dialog box and Click, but nothing is written back to the record.  No Comment and the status does not change.

Do I need code to change the security on the field?

Rob Sestito
Mega Sage

Any Luck with this requirement @namitakharade ?

Have we answered your post? If so, please mark as such.

 

Thanks,

-Rob