How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user

[Vidya Shree2]

How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user.

For Example : we have a field in HR profile by name "Employee Status".If i have to restrict the visibility of the knowledge article only if the logged user hr profile "Employee status"  is "retired" .How can i achieve this requirement?

i tried HR criteria and user criteria but it is working.

[michaelj_sherid · Accepted solution]

Hi Vidya,

As of the Kingston release we support HR Criteria in User Criteria. In your use case you would create HR Criteria to use the condition of Employee Status = Retired. When you save that HR Criteria, the system will automatically create the corresponding User Criteria that can be used in Knowledge. Remember that Knowledge leverages User Criteria, so this is a viable option to meet your use case.

Regards,

Mike

[Vidya Shree2]

Hi Mike,

Thanks for your reply.

i tried HR criteria but that is also not working.Looks like i have made some mistake in the creation HR Criteria.

which table  should i give in the "table" field on the HR criteria form and "table " field on the HR Conditions form?

Thanks,

Vidyashree

[michaelj_sherid]

Hi Vidyashree,

The Table should be the HR Profile and the User column should be User as seen below.

Regards,

Mike

[Vidya Shree2]

Hi Mike,

should it be same(HR Profile) on both HR criteria form and HR condition form?