How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user

Vidya Shree2 · ‎06-12-2019

How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user.

For Example : we have a field in HR profile by name "Employee Status".If i have to restrict the visibility of the knowledge article only if the logged user hr profile "Employee status" is "retired" .How can i achieve this requirement?

i tried HR criteria and user criteria but it is working.

michaelj_sherid · ‎06-12-2019

Hi Vidya,

As of the Kingston release we support HR Criteria in User Criteria. In your use case you would create HR Criteria to use the condition of Employee Status = Retired. When you save that HR Criteria, the system will automatically create the corresponding User Criteria that can be used in Knowledge. Remember that Knowledge leverages User Criteria, so this is a viable option to meet your use case.

Regards,

Mike

View solution in original post

michaelj_sherid · ‎06-13-2019

What is your current build/version?

Vidya Shree2 · ‎06-13-2019

Its Kingston

michaelj_sherid · ‎06-13-2019

The table should be the HR Profile in the HR Criteria as well.

Vidya Shree2 · ‎06-13-2019

Okay .

Thank you so much i will try this solution and get back.

Thanks,

Vidyashree

michaelj_sherid · ‎06-13-2019

You can always look at the condition and view the matching records to validate.