How to set Suspend Reason Mandatory and default value?

Peeyush Jaroli · ‎05-04-2020

Dear Community Members,

I have a requirement where I need to make Suspend Reason mandatory which pops up when clicked on suspend case button. How can I do that?

Another requirement is to make a value as default one. For example I have item1 to item 4, I want item 3 to be selected by default.

How can I do that?

Ankur Bawiskar · ‎05-05-2020

Hi Peeyush,

I updated in my instance and it now shows Group as default but shows in order correctly

script updated below

<select id="suspend_reason" class="form-control" name="suspend_reason">
	<j:while test='${reasons.next()}'>
		<j:if test="${reasons.getValue('value') == suspension_type}">
			<option value="${reasons.getValue('value')}" selected='selected'>${reasons.getValue('label')}</option>
		</j:if>
		<j:if test="${reasons.getValue('value') != suspension_type}">
			<j:if test="${reasons.getValue('value') == 'group'}">
				<option value="${reasons.getValue('value')}" selected='selected'>${reasons.getValue('label')}</option>
			</j:if>
			<j:if test="${reasons.getValue('value') != 'group'}">
				<option value="${reasons.getValue('value')}">${reasons.getValue('label')}</option>
			</j:if>
		</j:if>
	</j:while>
</select>

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Jaspal Singh · ‎05-04-2020

Hi Peeyush,

Look for UI Page: HR Suspend Dialog. You can go through the script it has reason & worknotes that are available & made mandatory on the dialog box.

Peeyush Jaroli · ‎05-04-2020

Hi jaspal,

I did exactly.

Where the Worknotes is marked mandatory, I just did the same for Reason but it is not working.

Ankur Bawiskar · ‎05-04-2020

Hi Peeyush,

for me out of the box it shows below; default value for Reason as User

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Jaspal Singh · ‎05-04-2020

Hi Peeyush,

Follow below steps.

1. Open UI Page: HR Suspend Dialog

2. In the HTML part of the code replace

<div class="form-group has-error row">

with

<div class="form-group is-required row">

Also,

<label class="col-sm-3 control-label" style="text-align:right" for="suspend_reason">
${gs.getMessage('Reason')}</label>

with

<label class="col-sm-3 control-label" style="text-align:right" for="suspend_reason">
<span class="required-marker"></span>${gs.getMessage('Reason')}</label>

Follow link & replace yourisntancename in the URL & change the sequence for the choices. If sequence column is not present on the list you can add it from List Layout.

Peeyush Jaroli · ‎05-04-2020

Hi Jaspal,

Thanks, the mandatory thing worked like a charm.

But to make a value default, what should I do?

Requirement is choice list should be in alphabatic in order say A, B, C, D and E but B should be default value in Dialogue box reason.

Dictionary override is not working in Dialogue box. Any solution for this please?

Regards,

Peeyush Jaroli