How to set up the HR termination linking to the termination of ServiceNow accounts

[Sharon24]

Hi,

We have an HR software that manages employees data. While the employee left the organization, employee profile would be keyed as left in this software.

I'm trying to figure out where and how to set it up so it could trigger the ServiceNow accounts to be disabled if they have been keyed as left the organization in the HR software?

Thank you

[michaelj_sherid]

@Sharon An easy step in this process would be to have the external system update the Employment End Date in the HR Profile for the user.  This is how we identify the employees that have left the company for any reason. There is much more to this if you want to work this into a larger process, but a simple step to get you there.

Regards,

Mike

[Sharon24]

Thanks Mike.

Could you also advise where and how we can set up in ServiceNow to trigger this? Thank you

[michaelj_sherid]

Hi @Sharon There are a lot of moving parts so it is difficult to provide valuable information without knowing the specifics of the external application. Here is a Community post on this related topic.

Regards,

Mike

[John Zhang1 · Accepted solution]

We use Workday to manage the employee core data, and Workday is feeding the employee data to HR Profile table through SFTP integration.  If an employee lefts, the employee status will be changed so the employee status in Workday will update same employee status in ServiceNow HR profile table

You would use same approach to create an integration between your HR software and ServiceNow HR profile to feed employee data to ServiceNow.  When the employee left the company,  the updated employee status will fed into ServiceNow HR profile to update the employee status to false.

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