How to Show/hide HR service on Case creation page for an Assignment group

Mrman
Tera Guru

Hi,

We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ '

Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.

 

find_real_file.png

5 REPLIES 5

ashish0133
Tera Contributor

You can use HR criteria to restrict the user.