How to update HR case fields directly with Employee form

nikhitha24
Tera Guru

Hi All.

 

Can someone please help me on the below query.

I have two fields in HR case form, i want update the field information through employee forms

I have created employee form  and template with HR task type is Collect Employee Input.

nikhitha24_0-1703858053768.png

but its not updating the information on HR case fields

Please help me to achieve this.

 

Thank you..

 

3 REPLIES 3

_Gaurav
Kilo Sage

Hi @nikhitha24 
Employee form field mapping is used to populate the data from the backend to the front end, it won't allow you to update the field value.
Also could you please elaborate the requirement so that I can help you?

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@nikhitha24 Your use case will require you to be able to identify the case uniquely. If multiple cases match based on your condition, the system will not update the record. The user will also need access to be able to update the field with any ACL (if applicable, since I do not know the specifics). Who is the individual that is updating the fields for your use case? Knowing the specifics will help us to give more refined guidance based on your use case.

 

Lastly, you can find out the reason why the field is not getting updated by looking in the Employee Form Errors module. If multiple records match, or the user does not have access to update will be reflected in this output.

 

If my answer has helped with your question, please mark my answer as accepted solutions and give a thumb up.

Regards,

Mike

 

Abhishek Akkata
Tera Expert

Hi @michaelj_sherid . I need to dynamically fetch the Employee End Date and show in the form. it works only if there is 1 record in the entire table of lifecycle event case but the moment i create another case i breaks. I identified the reason as is identifying more than 50 records. So i figured out that i need to filter by the subject person. Question is how do i do it ? something like Subject person HR person is same as 'xyz' but the name has to dynamic and will be different for each case.