HR Agent Workspace - Create Case Contact Card - Change Information Visible on Card

REDDYBATTULS
Tera Contributor

‎02-12-2025 10:40 PM

Hello ServiceNow Experts,

 

I need to change the information that are presented on the Contact Card that is visible in the Create Case page in Workdpace, this one:

REDDYBATTULS_0-1739428790814.png

 

 

siva mani
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2 REPLIES 2

Rob Sestito
Mega Sage

‎02-13-2025 10:47 AM

Hey @REDDYBATTULS -

 

You should be able to edit that area from Agent Workspace --> Settings --> Case Creation --> Case Creation employee fields

RobSestito_0-1739471266450.png

RobSestito_1-1739471328972.png

 

Then I will adjust and add another field through the steps above:

RobSestito_2-1739472298396.png

 

RobSestito_3-1739472335736.png

 

Hope this helps!

If you have additional questions regarding this please let us know!

Cheers,

-Rob

 

**Please remember to mark replies as Helpful and/or Correct when appropriate**

Rob Sestito
Mega Sage

‎02-21-2025 11:11 AM

@REDDYBATTULS - Any update here with your post?

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