HR Approval Custom Flow implementation

[Kohei Tominaga1]

Hi,

Currently I am using Service Activity to have approval step for some HR services.

Now, I got a requirement to have a little bit complecated approval process such as below.

If the request type is A, HR case needs to be approved by opened by's managers, and if the request type is B, HR case do not need to be approved and directly routed to HR agent.

I would like to use the HR Approval behavior, you know which is a little bit richer than platform common approval behavior.

Do you have any knowledge to do that?

In my understanding, it can not be achived by Service Activity and need to implement custom Flow.

I have found the Subflow to manage HR approval workflow but I could not understand how to use this in my Flow.
Any advice will be welcomed.

[Mark Manders]

You can use an 'if' in your flow. Check if it's type A and then go into your subflow. If it's B, I would just set approval (auto approved) which is better for auditing, and continue the flow on approval. That way it is waiting on the subflow for type A, while it moves on for type B.