Where i can check the reference qualifier for the field on Case Creation Page

gtgauravtya
Tera Contributor

Hi , 

I want to modify the reference qualifier for this field.

Can you provide the link where i can modify that.

gtgauravtya_0-1740503266405.png

 

 

4 REPLIES 4

Rohit  Singh
Mega Sage

Hi @gtgauravtya , Is this a workspace or Record Producer? Can you share complete screenshot.

Hi , the screenshot is from Hr Agent workspace

1. Go to the UI Builder

2. Search for HR Agent Workspace

3. Visit the page where you have this component.

4. Once you find the component from the filter condition you can make changes as per the requirement. 

 

If my response helped, please mark it correct and close the thread so that it benefits future readers.

 

Regards,

Rohit

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@gtgauravtya This is from a preset for the Employee Search as seen in the image below (within UI Builder for Agent Workspace for HR Case Mgmt). To change this you will have to use your custom logic instead of the preset (manually configure this). Here is additional documentation on presets and their use.

 

michaelj_sherid_0-1740516458345.png

 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.
Regards,
Mike