Hr assignment rule

[Community Alums]

Hi,

I have created a hr service and in the hr service when we raise a query it is assignment to a group based on assignment rule. Now the problem is the task has to assign to the user who is having least no.of task compare with other members in group.can you please provide the solution how to do it

[Community Alums]

Hi @Community Alums ,

The base system uses the automatic case assignment feature to assign an HR case to an agent. It attempts to assign an agent with the least number of cases assigned, has the skills required by the case, and matches the location of the subject person.

HR Case has a business rule called Auto Assign that invokes matching rule logic. Auto Assign depends on the HR case state, assignment group is empty, and assigned to is empty.

When auto assignment is triggered, the matching rules logic obtains a list of agents. The number of agents returned is based on a parameter that specifies the length of the list. The default is one.

Note: For specific HR services, the auto-assignment functionality can be skipped. See Case options in Configure an HR service.