HR Case always set to "Draft" State

[Dante Ditan1]

Hello,

I have a HR Service that has a template with State = "Ready". When I submitted the catalog item for this service in service portal it is working, the case is set to READY. But when I'm creating this on the Create HR Case module (sn_hr_core_case_creation.do) it always set to "Draft". I tried disabling all the business rule and it's still not working.

Thank you in advance.

[Mr world wide]

I just checked all the OOB script includes for HR Core.

I tried my best to help you but it's difficult to debug without having access to the instance.

Thanks,

Hope someone helps.

Please let me know once you find the answer.

[Susan Britt]

I believe the "Draft" state when creating in the platform is coming from a dictionary override on the sn_hr_core_case table's default value.  If you remove the default value, the one from your Template will be picked up.  However, if you remove the default value, be sure you have the State set in every template; or simply change the default value to Ready at the dictionary level.    

[Pavani Ponnada2]

OOTB - "Ready for work" Business rule sets the state to 'Ready' by checking 'source'. Sys-id of that BR is '3e5330019f22120047a2d126c42e70f9'. Please make required modifications there

[Sunpreetk]

@Dante Ditan1 I am facing similar issue. Is anything worked for you. If yes help me out.