HR Case Attachment Visibility Issue

[mdshahvez11]

Hello Everyone,

We encountered an issue where attachments added during HR case creation are visible to the admin, but not visible to users with the sn_hr_core.basic role.

Like in Below SS it is coming :

After comparing the DEV and PROD environments, we confirmed that this issue only exists in PROD.

Upon investigation, we found that an ACL (Access Control Rule) is missing in PROD:

• ACL Name: sn_hr_ef_attachment_tracking

To create this ACL, it needs to be created under the following scope:

• Scope: Employee Document Management - Human Resources

• Plugin ID: com.sn_employee_document_management

However, this plugin is also not available in PROD, which prevents us from creating the ACL in the required scope.

I would like to understand whether this ACL (sn_hr_ef_attachment_tracking) can impact the visibility of attachments based on user roles, or if there might be other underlying issues that need to be addressed.

[mdshahvez11]

@Harmeet2Singh 
We tried to create the same with same conditions , but the name mention in ACL in dev , is not available in Production.

[Harmeet2Singh]

Hi,

sorry, didnt realised the table name, sn_hr_ef_attachment_tracking refers to a table which comes with EDM Module plugin.

while creating Case, attachments are in sys_attachment table, check ACL's on this table with conditions for hr case in table_name.