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HR Case Management Application access in PDI

faisalafridi
Mega Expert

Hi,

 

how can I access the HR Case Management application and its related modules in PDI for practice?

 

Regards,

Khan

3 ACCEPTED SOLUTIONS

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Did you install the sn_hr_core plugin? After installing, the admin user should have the sn_hr_core.admin role with which HR should be available to configure and use.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Thank you for ur reply. i have tried and was able to install some HR plugins. Now I can see the HR Admin application.

 

But I am not able to see the HR Case Management > All HR Cases > Open  application

 

Please advise

 

Regards

Khan

View solution in original post

Do logout/login or also apply cache.do

 

And make sure you installed the com.sn_hr_core plugin, not just "install some HR plugins".

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

7 REPLIES 7

Hello. I have the same problem and HR cases cannot be found.

AnassS_0-1730296971677.png

And I cannot find HR cases:

AnassS_1-1730297032807.png

 



abirakundu23
Giga Sage

Hi @faisalafridi ,

Please installed below highlighted plugin in your PDI for HR case management. If you want to access others functionality in HR, then please installed respective plugins as well.

abirakundu23_0-1720930832935.png

 

Please mark helpful & correct answer if it's really worthy for you.

 

PurnachandrM
Tera Contributor

Folks, any solution here? I'm facing the same problem despite of getting the plug-in InProduct and active. Also confirmed the role.