Hi @harsh_kulkarni ,
Yes, I have done that using a third-party CTI connector. We were using the Five9 contact center software for handling calls and ServiceNow instance for handling tickets, which proved to be rather inefficient. We solved this with the Five9 CTI connector from NovelVox. It comes with standard as well as advanced features which one can pick as per their requirements.
You can check out the connector capabilities using the below link:
https://www.novelvox.com/solutions/five9/
Hope it helps!
