HR Knowledge contributors and HR Criteria

[ayman_h]

Hi,

We currently have Knowledge articles restricted with HR Criteria that can be accessible from the Employee Service Center. We have enabled some of the HR agents to be able to contribute to the Knowledge base using the fulfiller/backend view by giving them the 'sn_hr_core.kb_writer' role.

We would like these HR agents to have the same experience as a normal end user when accessing the Employee Service Center and only see permitted Knowledge articles. Is there an out-of-the-box method to make this possible? 

Thanks,
Ayman   

[Sandeep Rajput]

@ayman_h This will need customisation in OOTB knowledge widgets which shows knowledge article on the portal. 

[ayman_h]

Thanks @Sandeep Rajput for your help with this. Yes, that seems to be the only option here.