Restrict to update worknote

[lucky24]

Hi Team,

We have one record producer through which we are updating field in sn_hr_le_case table and our record producer on sn_hr_

After submit record producer worknotes updating like below which we don't want.

How can I restrict above worknote?

[Sandeep Rajput]

@lucky24 Please check if there is a business rule created on your HR Task table which is copying the worknote from HR Task to parent hr case.

[Prathamesh G]

Hello @lucky24,

This worknote may be copied from its Parent record. If the record has any related parent record, please verify the script associated with that table like Business Rule, Script Include, Flow, UI Action etc. You can find the line of code from where the above worknote are being copied into your targeted record. So you can either removed that line or you can comment that line to avoid copying the worknote into your record.

If the above answer resolve your issue, Please mark the solution as 'Accepted Solution' and also mark it as 'Helpful'.

Thank You!

Prathamesh.