HR Service Case options Execution

[Nilesh Wahule]

Hello There!!,

I am trying to build my own custom HR service case options, but before doing so, I would like to know the existing execution flow of case options.

I am well aware that the Case options are stored in the  sn_hr_core_service_option and at same place we can create a new option as well. Now we have one business rule which will apply these case options for HR case named Apply Case Options, which will run before insert and query the case option and set the respective true/false values as shown below,

So the question is , Where these flags/ boolean values are used for further operations? e.g. skip_automatic_user_acceptance_state is used by one workflow for HRI User Acceptance. I would like to know about others as in where they are being used to trigger respective functionality.

Thank you for you answers!!

[Arav · Accepted solution]

Hi,

These case options are used in various places.

For instance, "skip_automatic_user_acceptance_state" is used in UI Action "Close Complete" on "sn_hr_core_case" table and in condition field of BR "Add User Acceptance State".

To do a detailed search of these options and to identify their referenced scripts, please check my knowledge article below.

https://community.servicenow.com/community?id=community_article&sys_id=7c6592ac1bed1d14c465ece6b04bcb4a

Please mark the answer as correct if this has helped answer your query.

Thanks,

Arav

[Arav]

Hi Nilesh,

Thanks for marking the answer as helpful but please mark it as correct if there are no further questions so the thread is closed.

Thanks,

Arav

[Nilesh Wahule]

Thank you Arav for this very helpful information. but I am still not able to get all the case options. However I am marking your answer as correct. Please update here if you get anything else.