How to restrict email for outbound emails.

[niveditakumari]

Hi, 

I know how to restrict email for inbound emails but don't know to restrict outbound emails. We can use multiple email address for one ServiceNow instance. 

ex - When email sent to dev123+test@servicenowdevelopers.com then HR service should be set as 'abc' and when email sent to dev123+abc@servicenowdevelopers.com then HR service should be set as 'xyz'. 

Can we create different mailbox and achieve it. 

Regards, 

Nivedita 

[Maik Skoddow]

Hi

your text is really confusing, as you write "outbound email" in the title but you are asking for inbound emails.

And to let you know: ServiceNow will stop receiving and sending from PDIs in the next days (and for ever)

Maik 

[Calob Gabriel]

Hello, I am slightly confused and want to make sure I understand your use case correctly.  You have a single instance but you want it to have multiple outbound emails, or users should be able to send emails to either inbox and you create a ticket appropriately? 

Because of phrasing, I am leaning toward the later and if that's the case, you would need to have two inboxes on you email server that forward to ServiceNow.  Then you can look at the email's recipient (which is retained in the forward from the email server) within the inbound action to handle appropriately.  Please let me know if this helps, or if I'm off target.  

[niveditakumari]

Hi Calob, 

Thank you so much for your reply. 

Can you please my latest reply and suggest me appropriately. 

Can we add two mailbox for one instance and can achieve it? 

Regards, 

Nivedita

[niveditakumari]

Thank you for your reply. 

When ServiceNow sent email notification then it should set HR service. 

ex - HR service should be set based on email address which we have provided in 'From' field email address. 

 

When email address in 'From' field is 'abc' then HR service should be set as 'general', when email address in 'From' field is 'xyz' then HR service should be set as 'inquiry'. 

Regards, 

Nivedita