HRSD

[Gangaiah Deepu]

log in the back end of service now, in the menu ALL , some users don't see the full menu for knowledge (published, create new, unpublished etc....) ; they just see knowledge and home page
which role its needed?

can anyone help?

[michaelj_sherid · Accepted solution]

@Gangaiah Deepu without additional details it appears that those users do not have the knowledge role. This role will yield the additional items as you require (see below).

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike