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Changes images of ServiceNow ESC portal

Hi All,I want to change the background images used in content experience widget in employee service center portal, I am unable to find correct steps to change images. Please provide your suggestions on this issue. Thanks!! 

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Community Alums by Community Alums  
  • 817 Views
  • 2 replies
  • 0 helpfuls

Exporting incidents to Excel gives limited Work Notes data

Hello, For reporting purposes, I have a list of incidents, where I need to be able to filter based on certain entries in the work notes. Why should I need this ? Because in the work notes there are system updates where the short description gets anot...

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GranadaDude by Kilo Contributor
  • 492 Views
  • 1 replies
  • 0 helpfuls

HR agent workspace- response template limit standardization

Hi,    I want to know more how this response templates are configured. To be more specific, How is the number of response templates displayed controlled?  for example : when I go to any HR case under HR agent workspace , and select response template ...

How to get user information from HR Profile

Hi guys, hope you are doing well! I have a record producer with some variables (employee_number, employee_grade, etc), and I want to auto populate those variables with the user on the field with the value "subject_person3". I tried a Script Include b...

rafas_2703 by Tera Guru
  • 1596 Views
  • 5 replies
  • 1 helpfuls

Resolved! ServiceNow- Jira connection

Hello Team, I am new to Service now we have a requirement for ServiceNow- Jira  connection where the user stories will be in  service now and testing will be at JIRA  Kindly suggest a better way to do the integration process between service now and J...

Default Retention Policy is getting applied to the EDM Documents instead of the Retention Policy that is supposed to be applied eventhough the HR Criteria is met.

Hi,           We are currently implementing Employee Document Management (EDM) and we have a scenario where the Retention Period is based on the End date of the employee (from HR Profile). When the end date of the employee is empty, the default Reten...

Sharmili2 by Tera Expert
  • 1063 Views
  • 3 replies
  • 0 helpfuls

IT Admins CAN see HR case information!!

Hi, HRSD experts. I have noticed a possible security risk that information on HR cases are VISIBLE to IT admins!!As you know, after removing HR roles from Admin role, IT Admins cannot see HR cases.And, the email records (on sys_email table) associate...

Resolved! Related Catalog Items on knowledge article

In the Related Catalog Items related list for a knowledge article, I would like to include items from a catalog that contains only content items, and not record producers.  When trying to add items from this catalog, I use the filter to select this c...

jrusso by Tera Expert
  • 1027 Views
  • 2 replies
  • 0 helpfuls

Resolved! Successfactors spoke is not pulling all records

We leverage the Successfactors spoke to pull in the HR data from SF, this was working perfectly fine till last week without any issues. Now, though it runs, it does pull all the data, it just pulls in 3000 odd records out of a total of 16000 records....