We use Content Publishing > Notification Content to send mass emails to our organization. There are times when the notification needs to be cancelled and the emails prevented from being sent. I could not find any documentation showing how to cance...
User is receiving notifications for group but he is not part of the group. Notification is on sn_hr_core_case table. It gets sent when event is fired. Who will receive has Event parm 1 contains recipient checked and Send to event creator checked. Bus...
Hi All, I have a question on building out a Lifecycle Events process to support employee terminations. One of the current exit tasks for the employee (manual process today) is for them to collect signatures from different departments (validating th...
Hi Experts, We started using HRSD for new starters, Leavers and Movers. In this regard, I am quite keen in knowing how the HR license costs are spread. 1. For what HR role Servicenow costs. 2.What is the best approach to save licensing costs? Any sug...
How to re-arrange the order of view in quick links ? to appear in x x x x x x x x order rather than straight line? Edit: Quick Links (CD). Wanted to check if those image based links can be grouped into two columns rather than straight...
"Update selected "All not available in context menu for HR Admins to update ''valid to date'' for selected knowledge articles from list view
Hi Everyone, I was mentioned meta tag for a catalo item 'Timekeeping General Inquiry' as 'Inquiry', so I am searching in portal as 'inquiry' and 'Inquiry' too but still I didn't see it on portal. Please suggest. Thank you, Surya
I have to create auto- close functionality. so that if case is waiting for customer response and if he not responded for 3 days case should be close. and if costumer responded, Stop the functionality and again wait for condition because if case again...
Hi, I need to update date field as tomorrow + 2years. if I am submitting the form on 2 May 2022, it should display tomorrow + two years. after date is added field should be readonly I am using below code in client script gdt = new GlideDateTime().g...
I have been testing encryption options and set a string field to Password (2 Way Encrypted) but can't figure out how to convert it back to a string field. All field type options are unavailable once the field has been set to Password (2 Way Encrypted...
Hi, Could anyone please provide few ideas on how to automate Access for a new employees using HRSD application? Access is nothing but when a user records gets created from Active Directory to service now, based on user's department need to add him to...
Hi, I have written an ACL on sn_hr_core_case table for topic category and topic detail to be edited by sn_hr_core.basic role There is a child table that is sn_hr_le_case where the parent acl is not working and users are still not able to edit the lif...
I have a lifecycle event (triggered by record producer "Change job") with 2 activities (Advice manager & Advice director) in it. The manager should see the filled in fields by the employee, and the director should see the filled in fields by the empl...
Hello, Following this guide here I created a fillable pdf and an activity for an employee to sign it. However when going to the to-dos list and trying to complete the task I get the error bellow. I cannot find what is wrong.
Hello Everyone. Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article? Thank you, Florencia