How to determine who has downloaded the Now Mobile app
Is it possible to see a list of users who have downloaded the Now Mobile app and signed into our instance? If so, is it also possible to see their push notification settings?
Forum Posts
credentials for Rest step
Hi All, I am not sure where to give userid and password for REST step in Flow designer. I configured oauth and getting tokens successfully.I am trying post operation using MID server . I am getting status 404. I also configured connection &credential...
windowClass in $uibModal
Hi Experts, I need help in figuring out where "windowClass" in $uibModal is configured. I cannot find the CSS defined for it. For example in the below codes "windowClass: 'chat-us' " & "windowClass: 'app-modal-window'" are styling the modal pop in d...
How to count number of users and their clicks when they select tiles under particular HR service ?
Brief description : How to check for the number of users who have used tiles and how many times they have clicked those tiles under particular HR Service.
Hide Open cases for subject person from "my requests" in employee center
Hi, I want to hide open cases from my requests in employee center. I added filter condition for case table and need to create ACL. Need suggestions on how to create ACL to restrict open cases for subject person where open cases created onbehalf. Th...
Resolved! How to retire child articles of versioned parent articles in Global Knowledge Base
I have a requirement to retire all child articles (translated versions) when the parent workflow_state is set to retired by using the UI action for Retire. But I cannot seem to find a way to change the workflow state for the child articles. The Knowl...
Resolved! Can a PDF Fillable Form be generated for use in HR
We are using PDF Fillable Forms to generate a contract for a new employee and getting them to sign. We have generated the PDF Fillable Forms using Adobe, but the question has been raised asking if ServiceNow can generate the contents of the PDF Filla...
Ability to select an email client template?
Hello. We have an issue we are trying to solve for. The business has asked us for the ability to compose an email and have the right audience in the to/cc fields of the email so that the agent does not spend time looking for the right Audience. Curre...
Resolved! Is there a way to disable notifications/emails from going out when running SLA Repair job?
I am needing to run a "Repair SLAs" job on Task SLAs. is there a way to run this job with email/notifications going to the user?
Resolved! Restricting attachments for 'internal use only'
Hi, Is there any way to restrict HR Case attachments for 'internal use only'? A use case would be when sensitive documentation is getting passed back and forth via the email client between business teams that should not be viewed/seen by the Opened F...
Simple HR Case for HR COE case
I got one requirement: creating one HR case intake form (Record Producer) for all HR cases. Such as. Only one HR intake form can cover all different COE case based each COE required parameters. Can any expert tell me the approach to implement?
Resolved! HR Case assigned to my group email notification not firing after submitting an HR request that uses a Workflow
Hi there,I am attempting to troubleshoot why after I submit a Request (Tuition Reimbursement) it is not sending an email out to the group that the case has been assigned to. I have looked at the Workflow as well as the Email Notification in question ...
Resolved! Email Script: Navigate Link on email to HR agent workspace instead of Servicenow Portal
Hi everyone , I have This below email script to navigate the Tasks to the Service portal when clicked on email notification. For The Agents who work from the Workspace wants that link to navigate to workspace. I wrote this script to navigate to HRM t...
HR Case Changed Notification
Hello All, I am working on below notification: Name: HR Case changed Table: sn_hr_core_case Who will receive : Send to event creator, Event parm 2 contains recipient I looked for its triggered condition which is on "sn_hr_core_case.changed" eve...
Resolved! HRSD Process Flow Dcoumentation
Hi Friends, Did anyone have HRSD PDF/Documents which explain the process of HRSD? Is yes can you please share it across. Thanks, Priyanka R
