HRSD

abhisek
Tera Contributor

‎02-28-2024 06:22 AM

How can I create Report to show how many times a case was rejected after case was moved to Awaiting acceptance step?

 

How can I create Report to show the rejection reason for each rejection if the case was rejected more than once after case was moved to Awaiting acceptance step?

0 Helpfuls
  • 224 Views
3 REPLIES 3

Community Alums
Not applicable

‎02-28-2024 06:45 AM

Hi @abhisek  ,

Unfortunately you can't capture this through normal report designer, as it will always show the current state of the HR case. If you need to capture the progress, you should utilize performance analytics instead.

 

 

0 Helpfuls

abhisek
Tera Contributor
In response to Community Alums

‎02-28-2024 07:05 AM

Hi @Community Alums 

Could you please let me know how I can implement it through performance analytics.

Thanks in advance.

0 Helpfuls

Community Alums
Not applicable
In response to abhisek

‎02-28-2024 07:08 AM

Hi @abhisek  ,

Please learn from this video : https://www.youtube.com/watch?v=KpLWd44uOR8

 

Platform Analytics Academy Getting Started with ServiceNow Performance Analytics - June 15th, 2022
Platform Analytics Academy Getting Started with ServiceNow Performance Analytics - June 15th, 2022
youtube.com/watch?v=KpLWd44uOR8
Learn how to kickstart Performance Analytics in your organization with this Platform Analytics Academy session. Perfect for organizations in the early stages, this session covers key considerations for getting started. Chapters 0:00 Introduction 02:35 Main Presentation 34:44 Q&A Get the ...
0 Helpfuls